Frequently Asked Questions
Everything you need to know about your favorite cozy footwear.
How can I ensure my Ugg boots are authentic?
All our products come with a security label and a QR code on the left shoe or boot to verify authenticity and guarantee you are receiving genuine grade-A sheepskin footwear.
What is your return policy for footwear?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the security tags are still attached to qualify for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How should I clean and care for my sheepskin boots?
We recommend using our specialized Sheepskin Care Kit. Avoid direct heat and never put your boots in the washing machine, as this can damage the natural suede and wool.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How do I find the right size?
Our boots generally run true to size, but sheepskin will stretch slightly over time. We recommend checking our detailed size guide which includes measurements in centimeters and inches.